what is the lawful use of force
reasonable necessary and proportionate

security and redirect activities control act 1996

Arrestable offence: trespassing theft assault drag offence

what is the meaning of arrestable offense : a crime that results with charges of imprisonment

Rules of evidence:
Contemporaneous of evidence
Relevance of evidence
Admissibility of evidence

Call sign: a message or a code that is used to identify the transmitter

2 offence under criminal investigation act section 24: violence, violence on other person

Incident report: it is legal and operational requirement

RSA principle:
refuse entry or service to intoxicated person
strictly enforce the minimum drinking age
monitor and prohibit the promotion and running of activities that encourage excessive drinking or drinking that leads to Rapid intoxication
ensure that alternatives to alcoholic beverage are available to drinking patrons
minimise anti social Behavior

RSA action plan: Take Care
tell early
avoid put down
keep calm
ever courteous
clarify refusal
alternatives
reports
eco reinforcement

List 4 emergency situation you may come across as a security officer :
Fire, Bomb, Terrorist attack, Medical emergency, bomb threat, active armed offender

list some ways you can deal with stress after an incident : talking to someone, exercise, counseling, holiday

Hierrarchy of control:
elimination, substitution, isolation, engineering controls, administrative controls, PPE

Why customer service is so important:
It is the large majority of the work that we also if we don’t satisfied the customer we can potentially lose our job

How to communicate with young minor: on their level, calmly, re-assure the child

Professional presentation: Clean, Well-groomed, neat and tidy uniform

Static patrol: one on site, generally on foot
Mobile Patrol: In a vehicle and going between multiple site

List 3 common workplace health and safety risk: Damage ground, Falty equipment, oil spills

Improvised Explosive Device (IED)

Who can patron or customers complaint to about security officer : Manager, Supervisor, Client

Sterile Area: an area that has been checked and is clear of any prohibited items

Communication Equipments: HHMD, WTMD, Xray, Radio, Phone

As an operator what is required before transmitting a message:
take to ensure the line is clear
prepare what to say
press the ptt or push to talk button for a few seconds before you send your message

Night mobile patrol:
sign of force entry
people or vehicle around site
alarm triggered

how much force you can use: reasonable necessary and proportionate

Some indicators that a person is violent: clenched fists, verbal abuse, invasion of personal space, threats

List fiur hazards you may encounter:
fights, split drinks, intoxicated patrons, bodily fluids, blood first aid incidents

Sign of fake ids:
bubbling over photo
Signs of tempering
Edges starting to come apart

Liquor act 115:
intoxicated Personnel / Drunkenness
Prostitution
Drug Dealing
Violent behaviour

Diffuse conflict:
separate the parties, negotiate a suitable outcome

List 3 restraints you should not use:
Kicks, Punches, Head butts, Choke holds

4 signs of intoxicated:
Slurred Speech, Vomiting, Red eyes, can not walk straight line

Four indicators of potential violence:
Clenched fists
Invasion of personal space
Verbal abuse
Fighting stance

Possible threats while escorting:
Physical attack
Loss of balance resukting in first aid injury

3 key physical features while selecting an access point for a premise:
People, Possible threats, Distance to door or exits

Positional Asphyxia
which occurs when someone’s position prevents the person from breathing adequately. it is a form of physical restraint used by prison or police and security officer which may result in death when used to control a person.

Fire emergency response is defined by the acronym: RACE
R= Remove all person in immediate danger to safety.
A= Activate manual pull station and call or have someone call 000.
C= Close doors and five shutters to prevent the spread of smoke and fire.
E= Extinguish the fire if safe to do so.

 

List the 8 steps, in order, that you need to follow in carrying out a safe emergency evacuation.
– Turn the lights on and the music off
– Contact the appropriate authority
– Open all major exits and place security strategically to control crowd movement
– Search the venue for lost, injured or confused people and escort to safety
– Supervise patrons at a safe assembly point, where:
– Patrons account for friends
– Management accounts for non-security staff
– Security supervisor accounts for the security team