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November 1, 2025Description of incident
I am at the security office, during my patrol on 26th October 2025, I saw that light was on in the second floor of integrated venue and after reaching in the room, I saw Mr. Zac unconsciously lay down in the floor. I saw electric wire was spitted beside the project of the room. Then I called 000 for ambulance and the police. After few minutes, ambulance was arrived and took Mr. Zac in to hospital and I submitted report to Police.
When I entered in to the 2nd floor of integrated venue, I saw that the electric wires were spitted beside the projector. I pass the electric wires carefully and reached to Mr. Zac and saw him unconscious in the floor. Then I checked his muscles and mouth. After that I checked whether he was breathing or not. That time I found him not breathing. Also I noticed that Mr. Zac’s right arm was broken. During that time, I called 000 for ambulance and police to come immediately in the venue and started CPR by defibrillator. I gave 3 set of CPR by defibrillator and found that Mr. Zac started breathing. Then ambulance was arrived and took Mr. Zac to hospital. After that, I submitted report to Police.
Manage a difficult situation with an uncooperative and intoxicated customer, demonstrating that you can speak clearly and firmly with intoxicated customers in order to de-escalate conflict. Your conduct must be professional and in line with your own organisation’s procedures.
A customer is uncooperative and intoxicated, give indication of intoxication.
After doing a risk assessment, carefully approach from the front, watching for signs of aggression (I.e. raised voice, fighting stance, movement towards you)
Notify teammates early in the process
Show recognition of ‘duty of care’ – get a taxi for them, ensure they leave the venue and the surrounding area without incident or harm
State legal requirements (not allowed anymore drinks allowed) , point to signage and explain verbally.
Provide alternative options (I.e. water, juice, soft drink, imitation alcohol, tea, coffee, offer food)
Respectfully negotiate, while considering good customer service.
I security officer Md Shamsul Arefin was patrolling the smoking zone and witnessed two male patrons are fighting with each other named Akash Khan and Govinder Singh for Govinder’s female named Lakshmi Singh during 2130 hours in the smoking zone. I immediately called for backup in the control room. I also maintained safe distance from them and waiting for backup. The backup came immediately and diffused the situation. Then I called 000 for ambulance and police. We took both of them separately to give first aid. After few minutes, the ambulance and police arrived at the scene and we handover the situation to them.The police took all the information from us and the ambulance left the venue with 2 patrons and the female for further treatment.
First aid treatment is given to both Akash Khan and Govinder Singh. As, Akash’s nose was broken, we gave cotton bandage to stop bleeding and we pinch the tip of Akash’s nose and lean forward. Also for Govinder, we put bandage on his right arm and advice him to sit relax till the paramedics arrived.